Why Has My Deposit Not Arrived? ​

Overview ​

In most cases, a deposit may not appear due to network delays or issues during the transfer process.

Common reasons ​

1. The transaction has not been confirmed yet ​

After sending funds, the transaction must receive confirmations from the blockchain network.

What to do:

• wait for confirmations
• check the transaction status using TxID

2. The wrong network was selected ​

Example:

• funds were sent via ERC20
• but TRC20 was selected for the deposit

In this case, funds may not be credited automatically.

3. Memo / Tag was not provided ​

This applies to some cryptocurrencies.

If the tag is missing:

• the deposit may not be credited automatically

4. The minimum deposit amount was not reached ​

If the transferred amount is below the minimum requirement:

• the deposit may not be processed

5. Processing delay ​

In some cases, additional verification may be required before the deposit is credited.

What to check ​

• correct deposit address
• selected network
• transaction TxID availability
• transaction status on the blockchain

When to contact support ​

Contact support if:

• the transaction is confirmed on the blockchain
• but the funds have not been credited to your account

Provide:

• cryptocurrency
• amount
• TxID (transaction hash)